Feedback Is Your Friend!

, , , , , , ,

https://www.hullonline.com/wp-content/uploads/2023/05/May-June-2023-Newsletter.pdf

Feedback helps you learn more about yourself and your organization. Hearing others’ opinions can be used to make improvements, learn from mistakes, keep customers, find new ways to improve and … to continue things that already work! Feedback is reliable and insightful information since it comes from the people you serve. Both positive and negative feedback should be acknowledged and utilized. Listen to what is working as well as what needs work.
Some ways to collect feedback include:
Surveys: Whether yours is an online or in-person business, creating a survey with closed and open-ended questions can help you gather more information. Retrieving feedback with open questions can help your business to fix any issues that people have had.
Emails and phone: A follow-up email is a great way to receive suggestions, details, or improvements. Having a conversation will improve relationships with your people if you allow them to express any concerns or highlights of your business, without fear of retribution. Your job is to listen, not to rebut!
Social media: Social media, when used correctly, gives more feedback, access, and opportunities. Engaging with your followers allows them to comment/review your product or service. This gives you customer feedback AND more marketing!
Reminder! Feedback is your friend … when you use it!!

Written By

drmimi

  • Dear Dr. Mimi – Poor

    Dear Dr. Mimi,How do I ask my employer to assist me in paying for my education? I would use my education to get a better job in our company. I can’t afford it at the salary I am currently receiving. I know that they have paid others to go to classes in the past.—Poor Dear…

  • Dear Dr. Mimi – Improperly Trained

    Dear Dr. Mimi,I have an assignment and feel like I am falling behind because I simply don’t know what to do. I am new to the company and had one week to train and get familiar with the work environment, but I feel like my training was rushed and had gaps. How do I approach…

  • Overcoming Imposter Syndrome

    Imposter syndrome is the belief that one’s success is due to luck rather than skill, despite evidence of competence. Here’s how to overcome it. Imposter syndrome means you care about doing well. By recognizing these feelings and challenging them, you can achieve your goals with confidence.You’ve earned your success—now own it!