1. Consider your response to rights vs. needs vs. wants.
2. Stick to issues and behaviors.
3. Say what you mean in specific terms (we can’t read minds).
4. Avoid debate.
5. Establish emotional boundaries (standards of behavior).
6. Invite critical feedback.
7. Develop respectful responses to disrespectful behavior.
8. Do not shoulder the blame for criticisms that are not yours to own.
9. Listen with respect and respond with care.
10. Initiate contact with, “Specifically, how can I be helpful to you?
11. Maintain your focus on, “We can work this out.”
12. Be congruent – words, tone actions.
13. Give people a way out. Establish choices.
14. Count to 10. Use silence to increase your calm. It’s valuable to “leave unsaid the wrong thing at the tempting moment.”
15. Breathe. Fully breathe for calm and for conveying steadiness and confidence.
15 Tips for Prickly People:
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Dear Dr.Mimi – Follower
Dear Dr. Mimi,I am new to the workforce and would like to be a leader. What should I do?—Follower Dear Follower,I have found that good leaders and good followers have many of the same attributes. They are both good listeners. They are both trustworthy. They care about people. They get their work done … to…
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Dear Dr.Mimi – Stressed Out
Dear Dr. Mimi,My work is stressful!!! I work to stay calm, but sometimes the pressure is so great that I want to explode! Help!!!—Stressed Out Dear Stressed Out,Stress can accumulate in the workplace, and it is not fun. Identify the specific source of your stress, and before it gets unbearable, do some stress reduction exercises,…
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Why Good Workplace Culture Matters!
Creating a great workplace culture isn’t just nice to have. it’s essential if you want a thriving business today. A strong workplace culture is all about the shared values, behaviors, and beliefs that shape how employees interact and work together. A big perk of a great culture is engaged employees! When people feel valued, respected,…
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